Select limited edition products including The REVIVAL INITIATIVE Collection academy rashguards and shorts are not eligible for refunds or exchanges.
Sales that are eligible for return must be returned within 30 days of order date. Anything beyond 30 days will be reviewed on a case by case basis.
Order Return Qualifications Checklist
No returns or exchanges for limited edition/sale/clearance items, unless it is for defective products or errors made by CARBYNE staff.
Only new, unworn, unwashed products with all tags attached are eligible for returns.
We include a prepaid stamped envelope in each eligible US shipment. Place the items you would like to return in the envelope along with original packaging and drop it off at your local post office.
We will help facilitate exchanges. In the event of a qualified return, we will exchange products sizes.
Refunds are processed after product is returned and inspected as new. Refunds will take 14 to 21 business days to process.
If product was purchased through a third party affiliate or retailer, then the customer will need to contact the third party affiliate or retailer for returns and refunds and abide by the third party’s refund, return and exchange policy.
Product Delivery Issues
We recommend customers purchase shipping insurance. We are not responsible for lost or damaged products during shipping.
If products are undeliverable and returned to us, customer will be responsible for additional shipping costs. We will contact customer for additional address and shipping information. If customer doesn’t respond, we will process refund minus shipping costs and credit card/Shopify fees.
Our Return Process
For returns, refunds, and exchanges, please contact us at firstname.lastname@example.org or through our Contact Us page with customer name, order number, and phone number. We will email our return policy checklist to see if the customer qualifies for a return and refund.
We include a prepaid stamped envelope in each eligible shipment. Place the items you would like to return in the envelope along with original packaging and drop it off at your local post office.
Upon inspection of the returned item, CARBYNE will contact the customer to confirm an exchange or return/refund.