- USPS Priority Mail and other services will be used to ship orders within The United States and its outlying territories.
- DHL will be used to ship international orders. Customers are responsible for paying any customs, duties, and taxes required to receive final delivery of the order.
- Please allow up to 7 to 10 business days for orders within the continental United States and 21 to 45 days for international orders.
- Customers are responsible for any sales taxes, duties, or tariffs applied to the order.
- Please contact us at firstname.lastname@example.org if you have not received your order or if you have any questions concerning your order.
Order Return Qualifications Checklist
- Only new, unworn, unwashed products with all packaging and tags attached are eligible for returns.
- There are no exchanges. In the event of a qualified return, customers will need to reorder the product again. CARBYNE will consider exchanges on case by case basis for defective goods and operational and shipping errors..
- There is a 15% restocking fee for all returned items. Refunds will not include shipping and handling fees and credit card/Shopify processing fees.
- Customer is responsible for shipping fees associated with return. CARBYNE will cover shipping on a case by case basis if return/exchange is due to defective products or errors made by CARBYNE staff
- No returns or exchanges for limited edition/sale/clearance items, unless for defective products or errors made by CARBYNE staff.
- Refunds are processed after product is returned and inspected as new. Refunds will take 14 to 21 business days to process.
- If product was purchased through a third party affiliate or retailer, then the customer will need to contact the third party affiliate or retailer for returns and refunds and abide by the third party’s refund, return and exchange policy.
Product Delivery Issues
- We recommend customers purchase shipping insurance. We are not responsible for lost or damaged products during shipping.
- If products are undeliverable and returned to us, customer will be responsible for additional shipping costs. We will contact customer for additional address and shipping information. If customer doesn’t respond, we will process refund minus shipping costs and credit card/Shopify fees.